FAQ

If you can't find what you're looking for, contact us.

Or if something's strange and you don't know why? Don't panic, you can text us via that little bubble at the lower right corner, a real person from Zurich will answer your questions. 

How do I wear and care for my mask?


  1. Wash your hands thoroughly with soap, sing a happy song.
  2. Cut out a piece of filter material about 110 x 65 mm and insert into a clean mask.
  3. Open the mask, place mask against your face, wrap the elastics behind your ears, adjust your mask and make sure your nose and chin are fully covered.
  4. Wash your hands before taking off your mask.
  5. Dispose the filter into a bin with lid.
  6. Wash your mask thoroughly after each use. Gently by hand or 40C machine wash with a good detergent. No bleach and softener. Hang dry completely.
  7. To keep it super sleek, you can iron at the lowest temperature carefully through a pressing cloth.




Do the masks come with filters?


Yes! A Happy Mask comes with a roll of filter (17.5x175cm) which can be cut into approximately 30 units.




Can I purchase additional filters?


Yes! Please head over to the Shop section.




What are the filters made of and where do they come from?


We order them through our trustworthy retailer in Hong Kong, it came with a 99.9% Bacterial Filtration Efficiency certificate. Email us if you need further information.




How long does a piece of filter last?


The filter lose it's filtration ability when it's damp, it's recommended to replace the filter every 4 hours of usage.




What is the difference between Cotton and Pro?


We have two kinds of materials. Cotton is lighter and has higher breathability. Pro is made of Korean Nylon Blend which is more water repellent for more protection.




Shipping and Returns


SHIPPING We now ship to neighboring countries! Not on our list? Write us and we will try to give you a shipping quotation. Switzerland and Liechtenstein: A-post, 2-3 working days* Germany, France, Italy, Austria, Netherlands, Belgium, Luxembourg, Denmark: International Priority, 2-5 working days* *delays might be expected due to the current situation. RETURNS We unfortunately do not accept returns due to hygenic reasons.




Payment Options


We currently accept credit cards and paypal.




Can I wear the mask without filter?


Absolutely! It will make a great community mask and you will look beautiful.




Are you making more masks?


We are really grateful for your kind support, our two batches of masks are almost sold out! At the moment we don't have plans to produce more masks, as we are working on new products. Stay tuned and sign up to our newsletter!





 
 

© 2020 A Happy Thing

Made in Hongkong and Zürich

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